We are aware that certain regions are changing their restrictions regarding access and delivery to and around localities in relation to the measures to prevent the spread of COVID-19 (Coronavirus).
It is business as usual and we are continuing to ship all across Europe at the time of this post. We will not be providing any country specific advice on the website given that the restrictions around Europe are rapidly changing and our written advice may then prove to be incorrect. If you’re not sure what restrictions might apply to your country, please do ask us and we’ll be happy to help you as you place your order.
At present there are no issues to our supply chain and we have a good level of stock in place.
Some of our customers have been stocking up recently, and we have seen a lot of larger orders than usual over the last week. These orders have been delivered successfully. Some areas may see localised delays of +1 day due to short staffing in certain regions. As this is changing all the time we’re unable to know where may be affected.
We will of course share any more specific news as and when we have it, but for now it is business as usual. Whilst we can’t guarantee that there will be no disruption in our service, the signs so far are positive. As we ship from mainland Europe you may wish to order in advance to avoid any disruption. For or now it is all systems normal, but equally we do not wish for you to be without if the situation changes so stocking up may be a prudent measure.
Please note that any returns to us may take many weeks given the situation and we cannot provide refunds for goods until we have received them back for a check.
Please only order if you can currently receive your parcel as normal or via DHL OnDemand’s beneficial delivery options.
Useful DHL links
DHL OnDemand – for changing your delivery options (available after parcel collection from us when tracking status reads ‘shipment picked up’ ) – change delivery to local service point, neighbour’s house, safe place at property, etc.
Online DHL Contact Forms, choose your country from the list then proceed
If you wish to check your locality, please use the contact form or email us at office [at] naturaldye.nl and we will do our best to get you good advice regarding changes to the delivery services.