Christmas & New Year Holidays – Opening & Dispatch Times

Posted on

Recommended order dates for Xmas delivery:

DHL Express – Thursday 20th December by 13:00 CET
DHL Parcel – Monday 17th December by 13:00 CET
 

Christmas & New Year Opening times:

  • Christmas Eve, Monday 24th December – Place your order by 13:00 CET (Early DHL Collection) Orders received after this early cut off point will be dispatched on Thursday 27th December when we re-open.
  • We are shipping as normal from Thursday 27th December through until Friday 28th December.
  • We are open on New Year’s Eve, Monday 31st December – please note that the DHL collection is early on this date, therefore an early cut off point of 13:00 CET applies. Orders received after this time will be dispatched on Wednesday 2nd January 2019 when we re-open.

Please note:

  • Whilst we endeavour to stay open as long as possible and dispatch on time, please note that around the holiday period shipping transit times & customer service response times may be slightly longer. Therefore if you have an urgent order, please place it a few days earlier than normal & be patient for email responses.

Black Friday & Xmas Shipping Update

Posted on

We are expecting high levels on online shopping this year as we build up to the festive season. As our shopping habits as consumers occur more and more online, in turn shipping systems & courier networks begin to feel the strain. As such, coupled with winter weather conditions, the likelihood of minor shipping delays increases.

The far majority of our DHL shipments arrive on time, however at this time of year we do see the odd delay. For this reason, and so that you can receive goods when you expect them we recommend that if you have an urgent or time sensitive order you should place your order in good time. We recommend adding +2 extra working days before you wish to receive your goods.

We wish everyone a happy holiday period and we look forward to providing you with a high standard of customer service – should you require any assistance please don’t hesitate to get in touch and we’ll be happy to help where we can.

The team at NaturalDye.nl

Double Loyalty Points Weekend!

Posted on

Earn double points on every purchase from now until midnight on Monday 26th August!

Collect more points for even bigger discounts on your next purchase this August weekend.

Don’t forget that if you’re in the UK, DHL will no be deliveries made on Bank Holiday Monday 26th August. If you require shipping to any other countries in Europe your delivery timescales will be unaffected (we are of course open on Monday 26th August as normal and dispatching orders).

Registered customers will earn 2 points for every €1.00 spent on products. Each point is worth 1c and can be used on any future order.

You can use your points as a discount on your very next order or save them up for a bigger discount of up to 30% off the product price.

Each item in our store displays how many Loyalty Points you can earn from each purchase, and you’ll be reminded of any Loyalty Points you have available to spend the next time you check out.

If you’ve shopped with us since May 1st, we’ve already backdated your points so they’re already waiting in your account for you to use!

To earn points make sure you are logged in before you checkout.

You will find a log of all your loyalty points totals in “My Account”

10% Offers this August 2019

Posted on
Sumatra Red - Naturaldye.nl

This August we are reducing the cost of both Sumatra Red and Sumatra White Khetum by 10%!

You’d don’t need to apply a coupon code at the checkout either, you’ll find that the price has already been discounted so you can check out and save quickly.

These two types of Khetum are certainly some of the most consistent offerings you’ll be able to work with and are staple favourites of many customers.

Closed on Thursday 30th May 2019 – Ascension Day, National Holiday in the Netherlands

Posted on

Due to the national holiday on Thursday 30th May 2019 in the Netherlands there will be no DHL collections from our premises.

Any orders that have been placed and paid for after 14:30 CET on Wednesday 29th May will be dispatched on Friday 31st May 2019 when services re-open nationally.

If you have any questions regarding your order during this time please get in touch using the contact form or chat widget on site.

Kind regards – ND

New Loyalty Points!

Posted on

We’ve introduced a great new way for you to save up points for even bigger future savings…

Save Loyalty Points with every purchase, use as a discount for a future order.

Registered customers will earn 1 point for every €1.00 spent on products. Each point is worth 1c and can be used on any future order.

You can use your points as a discount on your very next order or save them up for a bigger discount of up to 30% off the product price.

Each item in our store displays how many Loyalty Points you can earn from each purchase, and you’ll be reminded of any Loyalty Points you have available to spend the next time you check out.

If you’ve shopped with us since May 1st, we’ve already backdated your points so they’re already waiting in your account for you to use!

To earn points make sure you are logged in before you checkout.

You will find a log of all your loyalty points totals in “My Account”

Easter 2019 Opening Times

Posted on

Wondering what the dispatch schedule is like over the next week?
Please don’t fret, check our handy guide below so you’re informed.

To receive your items before the Easter holiday weekend
we recommend choosing DHL Next Working Day delivery
– complete payment for your order before 14.30pm CET (13:30PM UK time) on Wednesday 17th April.

 

Closed – Good Friday 19th April 2019 – No dispatches, deliveries or customer service this day.

Closed – Easter Monday 22nd April 2019 – No dispatches, deliveries or customer service this day.

 

Our last day of mail dispatches and DHL collections before the Easter weekend will be on Thursday 18th April.

We don’t recommend choosing stamped airmail around this holiday period since you may be waiting much longer than normal for your order to arrive due to the postal network backlog.

As always if you have any questions or need help, please use the contact widget on site to send us a message. Please don’t forget to leave your email address so we can get back to you quickly too.