Have your order taken straight to a DHL collection point

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We often get asked this question – Can the courier take my item directly to a pickup point so I can collect it?

The answer is yes, however you’ll need to read the following advice to be able to take advantage of DHL’s OnDemand service benefit to use their collection services. This benefit is only applicable with the delivery option entitled ‘DHL Next Working Day Aim’ – so please choose that service before checking out if you’d like to collect your order the next working day following dispatch from our warehouse in the Netherlands.

We know that during the week, a lot of us are busy at work, but also want to receive their orders of fresh product quickly and collect it at their own convenience.

The important thing to remember when using this service benefit is not to put your request in too late, otherwise DHL may route your item for local delivery the following working day.

If you want to be able to use this delivery benefit, please ensure that you choose  the DHL Express (Next Working Day Aim) delivery method before you check out. Other delivery services do not offer this benefit.

To have your item taken to a local collection point, your instruction must be provided to DHL the evening before delivery. This is usually around 4pm – 6pm CET on the day of dispatch.

You will need to provide DHL with permission to do this using their OnDemand service  – this is only active when the DHL tracking status is marked ‘shipment picked up’ – use your tracking number we send to you and check it on the DHL tracking page.

Important! If your request to divert the item for collection is given to DHL too late or by the time local delivery has been scheduled, it is likely to be delayed by a further day whilst it is rerouted & sorted to the DHL collection point. DHL may also attempt to delivery it first before taking it back to their depot if this occurs.

You can also change the delivery address and place the item on ‘vacation hold’ if your circumstances change.

Please visit https://ondemand.dhl.com/ to access these extra delivery options.

To find collection points in your area, visit the DHL locator website: locator.dhl.com

*Service may not be applicable for DHL ‘remote areas’

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