Returns Policy

Returns Policy

We endeavour to manage the shipment of every customer’s orders carefully and to the best of our abilities. We also do accept that on the rare occasion, things can go wrong. When your receive your package, ensure that the first thing you do is to carefully open the box and check that the items inside matches those in your order confirmation. If your order is not correct, you agree to contact us immediately before opening any products. You can find a copy of your order details in your email confirmation that we send to you after you’ve checked out.

If any of the scenarios below apply to you, please take time to read the advice provided:

1) Incorrect items received

If you open the package and discover that your items do not match the ones that you have ordered, follow these steps:

– Do not open any of the product packets inside.
Contact us immediately via email or using the chat box on our site. We will provide advice of how to return your items for a refund of goods & shipping charges.
You agree to electronically send photos of the items received when required. You will be required to adhere to our parcel returns process at this stage in order to receive your refund;
This may include paying a return shipping charge – this may be refunded after our inspection of the package and product packages.  Refunds will only be granted if all items of the order are shipped back to us in an unopened and non-damaged condition.

2) Items missing from your order

We will investigate all cases thoroughly in this category in order to prevent fraud.


If you open the package and discover that you are missing some order items, follow these steps:-
Contact us immediately via email or using the chat box on our site.
We will arrange dispatch of the missing items to be sent as soon as possible. Notify us of any change in address. Please allow a couple of working days for the processing of your new shipment of the missing items.

3) Incorrect weight of product received

We will investigate all cases thoroughly in this category in order to prevent fraud.

– If the product weight is more than you ordered

Contact us immediately via email or using the chat box on our site. If you wish to keep the additional product, you will be required to pay for the additional cost. If you do not wish to do this, you must return the whole package and un-opened products to us. You will be required to pay the return shipping charge – this will be refunded after our inspection of the package and product packages.

– If your product weight received is less than you ordered

Contact us immediately via email or using the chat box on our site. Your missing product weight will be dispatched after our investigation and discussion with you regarding your observation.

4) You change your mind and want to return all the items

You can return the items to us for a refund of the product cost if you change your mind. You must notify us immediately after receiving your package that you wish to do this. Contact us immediately via email or using the chat box on our site.
You cannot change your mind after 14 days from receiving your order. You must not open any product packets or damage the package, shipping packet, or shipping box. Goods must be shipped back to us in a re-sellable condition for you to qualify for a product refund. You will be required to pay the shipping charges of getting the goods back to us. You will only be refunded for your product/s when we have received the goods and they have been checked by our staff. If they are not suitable for re-sale then no refund will be granted.