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Brexit, your questions answered so far…

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We thought we’d continue to provide further information on this less than exciting but nonetheless important topic. Non-UK customers don’t need to read this post 🙂

Have there been many delays in transit?

The majority of delays we’ve witnesses recently have been related to recent winter weather issues, these have on occasion meant that connecting vehicles and flights have arrived or set off late (or even meant that some flights could not take off) – these delays when they occur typically only add one additional day. 
Since brexit, all parcels to the UK may be at any time subject to further checks which may create a slight delay in transit. The far majority of orders go through without issue however please be aware that if yours is delayed, it should arrive to you once any checks have been processed.

Why is my item delayed?

Sure, there may be some delays due to overloaded vehicles or backlogs in the network following on from weather delays however we’re happy to relay to you that the far majority of items have sailed through. Delays due to customs is a possibility, however the majority of our orders go through without a delay.

Customs duty Charging? When is it applied?

Not everything has been charged on entry as far as customers have informed us. We recommend you keep your order amount under €200 if you wish to avoid the chance of duty charges. The official limit for customs duty is £135 or approx. €154 at today’s rates. Perhaps from July when more checks are introduced this may be more common. 
Case study – a customer spent €260, total charges in the invoice were £45 GBP.

Why is shipping more expensive to the UK?

Since 1st January DHL have levied a surcharge to all UK bound items – we are continuing to subsidise the cost of DHL Express however to ensure that we moderate the cost of shipping to keep it reasonable for you – the real cost is around €5-6 more than what is quoted at the checkout. 

Can you put my order on a cheaper courier service?

Despite the chaos that is seen at the road ports, you can rest assured that your orders are going out on the fastest air transport available with DHL Express, and therefore are not subject to the hold ups seen via road routes. We do not offer a cheaper road route or parcel service as they have a slow track record in the best of times. Many orders were even lost completely on the standard road parcel services in the past, so we only use the air service now.

Please note

Things may change in the time since this post was written, or by the time you read it. There are further customs processes due to be introduced in April and July this year, however at this stage there’s nothing to suggest that it will either cause long delays to shipments or cause other issues. We provide all the correct information to ensure that items can be processed as quickly as possible, however please understand that this information is subject to change at any stage and therefore may become superseded by other recent changes. Please contact us before ordering if you wish to check anything or discuss your order requirements in detail.

NEW! Referral Program – Earn Bonus Coupons!

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Get a discount code every time you refer a friend to our site and save your friends €5.00 on their first order!

You can refer up to 10 friends or contacts – when your friend registers an account they will receive a €5 discount on their first order.

Once your friend checks out from our store after using your personal referral sign up link, you’ll immediately receive a discount code to the value of 5% of your friends order.

Simply explained, if your friend buys €200 worth of products from us, your coupon will be worth €10!

In addition to this bonus, each time you refer a friend and they proceed to create an account, you’ll be given a bonus coupon code of €1 that you can cash in on your next order too.

Make sure that you tell your friend to sign up before completing their order so they can earn bonuses!

Where do I find my referral link to send to my friend? 

You can find this in your account area. To access this, you’ll need to register if you’ve not done so already. Simply head to www.naturaldye.nl/my-account/ to set up your account or log in for your personal referral link.

You’re also welcome to use the referral coupon codes alongside any of our other store codes you might have.

Our site has a small pop-up in the corner entitled ‘REFERRAL PROGRAM’ which breaks down the bonus system, and shows your personal referral link to give to your friends.

How do I keep track of my referrals?

Easy, you can head to your user area accessed by clicking ‘My Account’ on our site when you’re logged in. The tab called ‘Referral Coupons’ will take you there. 

How long do the coupons last for?

You’ll have 60 days from any coupon code issue date to use them.

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NaturalDye.nl – Sustainably Sourced Color for a Natural World

[EN] We are a small company based in the Netherlands specializing in trading natural textile & fiber colorants. For those wishing to enjoy dyeing their own garments & fabrics from home, we provide a selection of natural and alternative plant based colors. You can use our products to create natural hues in suitable fabrics that have been prepared for dyeing, or by using textiles that are naturally absorbent.

We strive to obtain our natural dyes from carefully selected suppliers who ethically & sustainably source their raw materials. One of the best aspects of choosing our range of natural plant dye powders is that once used, the waste product is non-polluting, biodegradable and can be recycled on your compost heap.

Most natural dyes come from dye plants, for example, indigo, woad and brazilwood. Our range of fine plant based dye powder on its own creates wonderful earthy tones in fabrics They can also be combined with other natural dyes to create unique hues for your clothing or cotton yarns & threads. Don’t worry if you’re just beginning – we have a handy guides available on site to get you pointed in the right direction!

[NL] Wij zijn een klein bedrijf gevestigd in Nederland gespecialiseerd in het verhandelen van natuurlijke textiel- en vezelkleurstoffen. Voor degenen die graag willen genieten van hun eigen kleding en stoffen thuis, bieden we een selectie van natuurlijke en alternatieve plantaardige kleuren. U kunt onze producten gebruiken om natuurlijke tinten te creëren in geschikte stoffen die zijn bereid voor het verven of door gebruik te maken van textielstoffen die van nature absorberend zijn.

Wij streven ernaar om onze natuurlijke kleurstoffen te verkrijgen van zorgvuldig geselecteerde leveranciers die hun grondstoffen ethisch en duurzaam opleveren. Een van de beste aspecten van het kiezen van ons assortiment natuurlijke plantaardige kleurstofpoeders is dat het afvalproduct eenmalig is vervuild, biologisch afbreekbaar en op uw composthoop gerecycleerd kan worden.

Maak je geen zorgen als je gewoon begint – we hebben handige gidsen ter plaatse beschikbaar om u in de goede richting te laten zien!