We are aware that certain regions are changing their restrictions regarding access and delivery to and around localities in relation to the measures to prevent the spread of COVID-19 (Coronavirus).

It is business as usual and we are continuing to ship all across Europe at the time of this post. We will not be providing any country specific advice on the website given that the restrictions around Europe are rapidly changing and our written advice may then prove to be incorrect. If you’re not sure what restrictions might apply to your country, please do ask us and we’ll be happy to help you as you place your order.

At present there are no issues to our supply chain and we have a good level of stock in place.

Some of our customers have been stocking up recently, and we have seen a lot of larger orders than usual over the last week. These orders have been delivered successfully. Some areas may see localised delays of +1 day due to short staffing in certain regions. As this is changing all the time we’re unable to know where may be affected.

We will of course share any more specific news as and when we have it, but for now it is business as usual. Whilst we can’t guarantee that there will be no disruption in our service, the signs so far are positive. As we ship from mainland Europe you may wish to order in advance to avoid any disruption. For or now it is all systems normal, but equally we do not wish for you to be without if the situation changes so stocking up may be a prudent measure.

Please note that any returns to us may take many weeks given the situation and we cannot provide refunds for goods until we have received them back for a check.

Please only order if you can currently receive your parcel as normal or via DHL OnDemand’s beneficial delivery options.

Useful DHL links

DHL OnDemand – for changing your delivery options (available after parcel collection from us when tracking status reads ‘shipment picked up’ ) – change delivery to local service point, neighbour’s house, safe place at property, etc.

https://ondemand.dhl.com/

Online DHL Contact Forms, choose your country from the list then proceed

https://www.logistics.dhl/global-en/home/contact-us.html

If you wish to check your locality, please use the contact form or email us at office [at] naturaldye.nl and we will do our best to get you good advice regarding changes to the delivery services.

One of the first strains to be introduced on our store and also perhaps the most versatile type is our incredible Borneo Red khetum powder. You can enjoy a 10% discount on our Borneo Red all throughout March this year – you don’t need to worry about applying a coupon code either, the discount has automatically been taken from the total so you can enjoy instant savings!

We often get asked this question – Can the courier take my item directly to a pickup point so I can collect it?

The answer is yes, however you’ll need to read the following advice to be able to take advantage of DHL’s OnDemand service benefit to use their collection services. This benefit is only applicable with the delivery option entitled ‘DHL Next Working Day Aim’ – so please choose that service before checking out if you’d like to collect your order the next working day following dispatch from our warehouse in the Netherlands.

We know that during the week, a lot of us are busy at work, but also want to receive their orders of fresh product quickly and collect it at their own convenience.

The important thing to remember when using this service benefit is not to put your request in too late, otherwise DHL may route your item for local delivery the following working day.

If you want to be able to use this delivery benefit, please ensure that you choose  the DHL Express (Next Working Day Aim) delivery method before you check out. Other delivery services do not offer this benefit.

To have your item taken to a local collection point, your instruction must be provided to DHL the evening before delivery. This is usually around 4pm – 6pm CET on the day of dispatch.

You will need to provide DHL with permission to do this using their OnDemand service  – this is only active when the DHL tracking status is marked ‘shipment picked up’ – use your tracking number we send to you and check it on the DHL tracking page.

Important! If your request to divert the item for collection is given to DHL too late or by the time local delivery has been scheduled, it is likely to be delayed by a further day whilst it is rerouted & sorted to the DHL collection point. DHL may also attempt to delivery it first before taking it back to their depot if this occurs.

You can also change the delivery address and place the item on ‘vacation hold’ if your circumstances change.

Please visit https://ondemand.dhl.com/ to access these extra delivery options.

To find collection points in your area, visit the DHL locator website: locator.dhl.com

*Service may not be applicable for DHL ‘remote areas’

Enjoy savings on this highly popular variety of Khetum this month. It’s an exceptional versatile strain which is great when mixed with any Red and also Green strain. It’s a great alternative to the vibrant Sumatra White, so why not take advantage of the saving and add some Borneo White to your shopping cart.

Recommended order dates for Xmas delivery:

DHL Express – Thursday 19th December by 13:00 CET
DHL Parcel – Monday 16th December by 13:00 CET
 

Christmas & New Year Opening times:

• Christmas Eve, Tuesday 24th December – Place your order by 12:00 CET (Early DHL Collection) – Orders received after this early cut off point will be dispatched on Friday 27th December when we re-open.

Please note: No deliveries on Christmas Day & Boxing Day

• We are open on New Year’s Eve, Tuesday 31st December – please note that the DHL collection is early on this date, therefore an early cut off point of 13:00 CET applies. Orders received after this time will be dispatched on Thursday 2nd January 2019 when we re-open.

Please note: No deliveries on New Years Day.

Customer Service during the holidays

• Whilst we endeavour to stay open as long as possible and dispatch on time, please note that around the holiday period shipping transit times & customer service response times may be slightly longer. Therefore if you have an urgent order, please place it a few days earlier than normal & be patient for email responses.

We are expecting high levels on online shopping this year as we build up to the festive season. As our shopping habits as consumers occur more and more online, in turn shipping systems & courier networks begin to feel the strain. As such, coupled with winter weather conditions, the likelihood of minor shipping delays increases.

The far majority of our DHL shipments arrive on time, however at this time of year we do see the odd delay. For this reason, and so that you can receive goods when you expect them we recommend that if you have an urgent or time sensitive order you should place your order in good time. We recommend adding +2 extra working days before you wish to receive your goods.

We wish everyone a happy holiday period and we look forward to providing you with a high standard of customer service – should you require any assistance please don’t hesitate to get in touch and we’ll be happy to help where we can.

The team at NaturalDye.nl

Sustainably harvested from Sumatra, Indonesia, the incredibly consistent White Khetum dye strain is fantastic on its own or when blended with other Khetum types such as Sumatra Red, Borneo Red & Green Malay.

Your discount is automatically applied – no need to add a code!

Sustainably harvested from Borneo, Indonesia, the incredibly consistent Borneo Red strain is fantastic on its own or when blended with other Khetum types such as Sumatra White, Borneo White & Green Riau.

Your discount is automatically applied – no need to add a code!